Introduction

This Privacy Policy explains how Ashland Furniture collects, uses, discloses, retains, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our online store.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy. We aim to collect only information that is reasonably necessary for the purposes described below and to provide clear information about how personal information is handled.

Personal Information We May Collect

The information we collect depends on how you interact with our website and services. This may include:

• Name and contact information, such as email address and phone number when provided.
• Billing and shipping information, including shipping and billing addresses.
• Order information, including products purchased, order details, transaction-related information, and customer service history.
• Information you provide when contacting customer support or submitting a form.
• Device and technical information, such as browser type, operating system, device type, IP address, and similar technical identifiers.
• Website usage information, such as pages viewed, interactions, referring pages, and other activity collected through cookies or similar technologies where enabled.

Payment Information

Payments are processed through payment providers and checkout services. The information processed depends on the payment method selected at checkout.

Ashland Furniture does not state in this policy that it directly stores full payment-card numbers unless that practice is actually used. Payment information may be transmitted to and processed by the applicable payment service provider under that provider's own terms and privacy practices.

How We Use Personal Information

We may use personal information for purposes including:

• Processing, fulfilling, and managing orders.
• Providing order-related communications and customer support.
• Responding to questions, requests, and other communications.
• Maintaining, operating, and improving the website and shopping experience.
• Detecting, preventing, and addressing fraud, abuse, security incidents, and unauthorized activity.
• Maintaining business, accounting, tax, transaction, and operational records where applicable.
• Complying with applicable laws, regulations, legal processes, and lawful requests.
• Sending marketing communications where permitted by law and where required consent has been obtained.

Order and Shipping Information

When you place an order, information necessary to process and deliver that order may be shared with relevant service providers, such as payment, ecommerce, shipping, fulfillment, and customer-support providers.

This sharing is intended to enable the requested transaction or service and does not change the shipping terms stated in our Shipping Policy.

When We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate the website, process transactions, provide requested services, comply with legal obligations, or protect our rights.

• Payment processors and payment service providers.
• Ecommerce and website technology providers.
• Shipping, delivery, and fulfillment providers.
• Analytics or measurement providers where enabled.
• Customer support and communication providers.
• Email or marketing service providers where enabled and permitted.
• Government authorities, courts, regulators, or other parties when disclosure is required or permitted by law.

We do not represent that every listed provider is used at all times. The providers applicable to your interaction depend on the services and technologies enabled on the website.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies. These technologies may be used to keep the website functioning, remember preferences, maintain shopping functionality, understand website usage, measure performance, or support advertising and marketing where those technologies are enabled.

You can control certain cookies through your browser settings. Where applicable, additional cookie controls may be provided through the website.

Analytics

Where analytics technologies are enabled, we may use them to understand website traffic, interactions, performance, and general usage patterns. Analytics information may include technical and usage information such as device, browser, IP address, pages viewed, and interactions.

The specific information collected depends on the analytics technologies actually enabled on the website.

Marketing Communications

Where permitted by applicable law, we may use personal information to send promotional or marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in those messages. Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications, such as order or account messages.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

No method of transmitting or storing information can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, providing services, maintaining business and accounting records, preventing fraud, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include rights to request access to, correction of, deletion of, or restriction of certain processing of personal information.

You may also have additional rights under applicable privacy laws, including rights relating to marketing communications, data portability, or objection to certain processing.

Requests are subject to applicable legal requirements and may require reasonable verification before they can be completed.

How to Submit a Privacy Request

To submit a privacy-related request or question, contact Ashland Furniture using the contact information provided below or through our Contact Us page.

When submitting a request, provide enough information for us to understand and process the request. We may request reasonable information needed to verify the requester's identity or authority.

Children's Privacy

Our website is not directed to children below the minimum age applicable under relevant law. We do not knowingly request or intentionally collect personal information from children in circumstances where applicable law requires parental consent.

If you believe a child has provided personal information in a manner that violates applicable law, please contact us so the information can be reviewed and addressed as appropriate.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, services, or platforms. Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services that we do not control.

Before providing information to a third party, we recommend reviewing that third party's privacy policy.

Legal Disclosures

We may disclose personal information when reasonably necessary to comply with applicable law, regulation, legal process, court order, government request, or other lawful requirement.

We may also disclose information when reasonably necessary to detect, prevent, or address fraud, security issues, unlawful activity, or threats to the rights, property, or safety of Ashland Furniture, our customers, or others.

Business Changes

If Ashland Furniture undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred or disclosed as reasonably necessary in connection with that transaction, subject to applicable law and any required notices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal requirements.

When changes are made, the revised policy will be posted on this page and the Last Updated date will be updated as appropriate. We encourage you to review this page periodically.

Relationship to Other Policies

This Privacy Policy explains how personal information is handled. It does not replace the terms of our Shipping Policy, Return & Refund Policy, Payment Policy, Terms & Conditions, or other applicable store policies.

Those policies should be reviewed separately for information about shipping, returns, payments, purchases, and other customer-facing terms.

Contact Information